Refund policy

60-Day Money-Back Guarantee

Not right for you? Email us within 60 days of delivery for a full refund. No return shipping required.

The 60-day period begins on the date your physical MoonPulse device is marked delivered. To request a full refund for your MoonPulse device-and-program purchase, email hello@trymoonpulse.com within that period with your order number and the email address used at checkout.

The 60-day window is assessed by when you submit your request. We will not reject a request submitted within 60 days of delivery because our response or refund processing takes place after that period.

No Device Return Required

You do not need to send the device back. There are no return shipping fees or restocking fees, and original packaging is not required to receive your refund.

Trying MoonPulse

Normal trial and use of the device, including opening and using the electrode pads supplied in the box, does not affect this guarantee. Damage caused by misuse is not covered by this voluntary guarantee; normal trial and use is not misuse.

This guarantee covers the MoonPulse device-and-program purchase and its included pads. It does not establish refund terms for separately sold replacement pads or other standalone consumable products.

Refund Timing

Once your eligible refund request is approved, your full refund is issued to the original payment method. You do not need to return the device or wait for a return inspection.

Please allow 5–10 business days after we issue your refund for the funds to appear, depending on your bank or payment provider.

Course Access and Emails After a Refund

The included 28-Day Program is part of your device-and-program purchase and is not refunded separately. Once your MoonPulse device-and-program purchase has been fully refunded, course access and future course emails associated with that purchase will end. Other valid purchases by the same customer are not affected.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact hello@trymoonpulse.com within 7 days of delivery. Include your order number and clear photos or a brief video of the issue so we can help promptly. This reporting request does not shorten your 60-Day Money-Back Guarantee or limit your rights under applicable consumer law.

Refunds & Device Support

For a refund request or help with your device, email hello@trymoonpulse.com. We aim to reply within 2 business days, Monday through Friday, excluding U.S. federal holidays.

The 60-Day Money-Back Guarantee is an additional voluntary guarantee. It does not limit any rights or remedies you may have under applicable consumer law. It is not a statement that all device support or consumer rights end after 60 days.