Shipping policy

Where We Ship

MoonPulse currently ships within the contiguous United States. We do not currently ship to P.O. boxes, APO/FPO addresses, Alaska, Hawaii, Puerto Rico, Guam, or the U.S. Virgin Islands.

Shipping Cost

We offer free standard shipping on all MoonPulse device orders delivered within the contiguous United States.

Order Processing

Orders are typically processed within 1–2 business days after payment is confirmed. Orders placed on weekends or U.S. federal holidays will be processed on the next business day.

Estimated Delivery

The physical MoonPulse device ships separately and typically arrives within 8–12 business days after dispatch.

Delivery times are estimates only and may vary because of carrier delays, weather, holidays, high-volume periods, or circumstances outside MoonPulse’s control.

Digital Program Access

Your program begins with welcome materials after purchase. Daily lesson links arrive by email, with lessons unlocking day by day. The physical MoonPulse device will arrive separately.

Order Tracking

When available, tracking information will be sent to the email address used at checkout once your order has shipped.

Address Accuracy

Please review your shipping address carefully before submitting your order. MoonPulse is not responsible for delays, loss, or additional delivery charges caused by an incorrect or incomplete address supplied at checkout.

Lost, Damaged, or Incorrect Orders

If your order arrives damaged, incorrect, or appears lost in transit, please contact us at hello@trymoonpulse.com within 7 days of delivery or the estimated delivery date. Please include your order number and clear photos where applicable.
This reporting request does not shorten your 60-Day Money-Back Guarantee or limit your rights under applicable consumer law.

Customer Support

We aim to respond to customer support requests within 2 business days, Monday through Friday, excluding U.S. federal holidays.